You can always email us at support@harperwilde.com. Our team is available Mondays through Fridays from 9am - 2pm PT. Due to increased volume, it may take up to 48 hours for our team to reply.

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Harper Wilde Help Center

What do I do if the product I want is out of stock?

Do you offer more than just than bras and underwear?

Will you offer new sizes, colors or products soon?

What is the policy for purchasing your limited-edition products?

Products

What is your return policy?

How do I return or exchange my order?

How do I exchange my bra for a different style or color?

Can I ship multiple return requests together in one package?

How do I return or exchange an item from a bundle?

How long does it take to process a return?

Can I include items for recycling with my return?

I have a military address, how do I return/exchange?

Returns & Exchanges

How do I measure myself to find my bra size?

How do I determine my underwire bra size?

How do I determine my underwear size?

How do I know if my bra is fitting correctly?

Sizing & Fit Tips

I forgot my password. Can you help me recover it?

I can't log into my account

My Account

Can I make changes to my order?

Are discount codes stackable?

Which methods of payment are accepted?

How can I earn store credit by paying with Catch?

What is the option to pay in installments on Shop Pay?

Ordering

Shipping rates and delivery times

Expedited shipping options

International shipping

Shipping

How do I redeem my reward points?

I have points, but can't log into my account.

Tier Status and Point Expiration

Do you have a refer a friend program?

My referral discount code is not working

I have not received rewards points for sending in items for recycling

Are points adjusted for canceled or returned orders?

Points from other platforms/games (Diamonds/Rubies/Game points)

Rewards & Referral Program

How do I recycle my bras and/or underwear?

Recycling bras and/or underwear

I recycled but the points are not showing up on my account.

Recycling Initiative

Can I add a gift receipt to my order?

How do I buy a gift card?

Gift Cards & Gift Receipts

Are you still shipping orders during Covid-19?

What is your return policy during Covid-19?

What precautionary measures are being taken during Covid-19?

COVID-19

Customer Support Hours & Holiday Schedule

All eligible returns and exchanges are free 90 days from date of fulfillment. Visit our Returns Portal to exchange or return items.

Know your current fit is off, but don't know where to start? Grab a measuring tape. If you don’t have one, a piece of string and a ruler will do. These measurements will give you a good starting place.

Order modifications and cancellations can be made within a 60 minute window from the time the order was placed.

Standard US shipping is free with your purchase over $90 after any discounts have been applied and $5.95 for all other purchases. Your order should arrive within 5-10 business days after your order has shipped out.

Earning and redeeming rewards, and referral information

Information on our Recycling Program, and how to participate.

We're thrilled you want to gift a lift! You can buy a gift card on our site, which will then be emailed to the recipient of your choosing. Happy gifting!

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