How do I redeem my reward points?Updated 13 days ago

Once you reach the qualifying points, there will be a dropdown menu option on the first page of checkout for you to click and apply your credit towards your purchase. Rewards points, tier awards, and discount codes cannot be applied toward the same order.

**Please note**- you must use the same email account when making purchases to ensure all points earned are under the same account as we are unable to merge email accounts. As long as you checkout with the one email, your points / orders will be recorded under your rewards account- even if you don't log into your account. 

Points can be redeemed in the following increments:

100 POINTS = $5

200 POINTS = $10

400 POINTS = $20

600 POINTS = $30

800 POINTS = $40

900 POINTS = $45

Steps to redeem your points at checkout:

Step 01: Log in to your Harper Wilde account and once you are at the checkout page.

Step 02: You will see your accumulated points on the right hand side and a drop down bar to select your redemption value!

If you're experiencing issues redeeming your points at checkout:

Please be sure that you're logged in (with the correct email) to your Harper Wilde account prior to heading to checkout, the points redemption section won't show unless you're logged in.

If you experience any issues logging into your account, clearing the cache for the browser is often helpful to allow the checkout page to properly display the redemption menu, so we recommend trying that as well!

**Firefox browser users: If you've followed the steps above and the redemption menu is still not showing, you'll want to navigate back to the "information" stage of checkout. From that page, in the Contact Information section you should see a line of text that says "Already have an account? Log in" right above where your email address is displayed in that section. Click on the text that says "Log in", and enter your login information again. From there, you should be redirected back to checkout, and the rewards redemption menu should now be displayed!

If the rewards redemption section is still not showing at checkout, please let us know! Reach out to us at [email protected] with screenshots of what you're seeing at checkout so that we can help look into this further.