How do I return or exchange my order?Updated a year ago

Not the perfect fit? Follow the steps below to place a return or exchange:

STEP 01: Initiate your return/exchange through our returns portal within 90 days of order delivery.

STEP 02: Input your order number and shipping zip code. You’ll be prompted to select the items you are returning or exchanging, and to enter a reason why for each item. (If you can’t locate your order number, please contact our support team with your email address)

STEP 03: Place the item(s) you’re returning or exchanging back into the Harper Wilde box, or in packaging of your choice. Print your prepaid return label that you receive from going through our returns portal and apply that label to the outside of the box. Be sure to cover any previous labels! 

STEP 04: Drop the box off at your nearest USPS within 7 days of initiating your return or exchange.

All returned items must be unworn (try-ons are okay), unwashed, unaltered, and have the tags attached. Please be sure to return your unopened underwear in its original packaging.

Military addresses: If your order was originally shipped to an APO/DPO/FPO address, please reach out to us at [email protected] so that we can further assist you with the returns process.