How do I return or exchange my order?Updated 6 days ago

Not the perfect fit? Follow the steps below to place a return or exchange:

STEP 01: Initiate your return/exchange through our returns portal within 30 days of order delivery.

STEP 02: Enter your order number and shipping zip code. Select each item you'd like to return or exchange individually, then choose a reason for each item. Be sure to select all items before continuing so they're included under a single return label. If you can't find your order number, please contact our support team with the email address used to place your order.

STEP 03: Place the item(s) you’re returning or exchanging back into the Harper Wilde box, or in packaging of your choice. Print your prepaid return label that you receive from going through our returns portal and apply that label to the outside of the box. Be sure to cover any previous labels! 

STEP 04: Drop the box off at your nearest USPS within 7 days of initiating your return or exchange.

All returned items must be unworn (try-ons are okay), unwashed, unaltered, and have the tags attached. Please be sure to return your unopened underwear in its original packaging.

All exchange orders are shipped via standard shipping (5-10 business days) and cannot be modified. If you need your new item sooner, we recommend placing a new order with your preferred expedited shipping option.

Military addresses: If your order was originally shipped to an APO/DPO/FPO address, please reach out to us at [email protected] so that we can further assist you with the returns process.

**If you have processed a return or exchange and need to modify your return request, please reach out to [email protected] for further assistance.