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<p><span style="font-size: 16px;">Recycling points are updated immediately in the system upon purchase of your recycling kit.&#xA0;</span></p><div data-block="true" data-editor="64jcp" data-offset-key="265fc-0-0" id="isPasted"><div data-offset-key="265fc-0-0"><span data-offset-key="265fc-0-0"><span data-text="true" style="font-size: 16px;">If you ordered more than one recycling kit, you will receive the quantity of the labels&#xA0;</span></span><span data-offset-key="265fc-0-2"><span data-text="true" style="font-size: 16px;">shipping labels per recycling kit attached to your email, see below image for reference.&#xA0;</span></span></div></div><div data-block="true" data-editor="64jcp" data-offset-key="1iabo-0-0"><div data-offset-key="1iabo-0-0"><span data-offset-key="1iabo-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="64jcp" data-offset-key="a3t1n-0-0"><div data-offset-key="a3t1n-0-0"><span data-offset-key="a3t1n-0-0"><span data-text="true" style="font-size: 16px;">If you have not received them, please share a screen shot of the email you received. This information and the screenshots will be super helpful to share with our web team, so that they can look further into what may be causing the issue.</span></span></div></div><div data-block="true" data-editor="64jcp" data-offset-key="6md47-0-0"><div data-offset-key="6md47-0-0"><span data-offset-key="6md47-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="64jcp" data-offset-key="1gh8l-0-0"><div data-offset-key="1gh8l-0-0"><span data-offset-key="1gh8l-0-0"><span data-text="true">Thank you for sharing this with us; We can&apos;t wait to get this resolved!</span></span></div><p><br></p><p><span data-offset-key="1gh8l-0-0"><span data-text="true"><img src="https://attachments.gorgias.help/bgJ1Q6Qk307vXKOM/hc/zKB3oxwKPWxrkVOL/2024080920-c4422b55-ba5c-4cac-8882-1800d3238686-image-fef00994-7692-47b6-8102-7412e82930aa.png" style="width: 300px;" class="fr-fic fr-dib"></span></span><br></p></div>

Recycling points are updated immediately in the system upon purchase of your recycling kit.

I recycled but the points are not showing up on my account.

Recycling Initiative

What do I do if the product I want is out of stock?

Do you offer more than just than bras and underwear?

Will you offer new sizes, colors or products soon?

What is the policy for purchasing your limited-edition products?

Products

What is your return policy?

How do I return or exchange my order?

How do I exchange my bra for a different style or color?

Can I ship multiple return requests together in one package?

How do I return or exchange an item from a bundle?

How long does it take to process a return?

Can I include items for recycling with my return?

I have a military address, how do I return/exchange?

Returns & Exchanges

How do I measure myself to find my bra size?

How do I determine my underwire bra size?

How do I determine my underwear size?

How do I know if my bra is fitting correctly?

Sizing & Fit Tips

I forgot my password. Can you help me recover it?

I can't log into my account

My Account

Can I make changes to my order?

Are discount codes stackable?

Which methods of payment are accepted?

How can I earn store credit by paying with Catch?

What is the option to pay in installments on Shop Pay?

Ordering

Shipping rates and delivery times

Expedited shipping options

International shipping

Shipping

How do I redeem my reward points?

I have points, but can't log into my account.

Tier Status and Point Expiration

Do you have a refer a friend program?

My referral discount code is not working

I have not received rewards points for sending in items for recycling

Are points adjusted for canceled or returned orders?

Points from other platforms/games (Diamonds/Rubies/Game points)

Rewards & Referral Program

How do I recycle my bras and/or underwear?

Recycling bras and/or underwear

Can I add a gift receipt to my order?

How do I buy a gift card?

Gift Cards & Gift Receipts

Are you still shipping orders during Covid-19?

What is your return policy during Covid-19?

What precautionary measures are being taken during Covid-19?

COVID-19

Customer Support Hours & Holiday Schedule

I recycled but the points are not showing up on my account.Updated 8 days ago