You can always email us at support@harperwilde.com. Our team is available Mondays through Fridays from 9am - 2pm PT. Due to increased volume, it may take up to 48 hours for our team to reply.

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<h3 id="tier-status">Tier Status</h3>Tier Status is determined by points earned and purchases&#xA0;made on a rolling 12 month basis, starting when that tier is reached. Therefore, points earned within that year will dictate your tier status.Example: &#xA0;Earn 200 points or spend $150 to reach and/or maintain Group Chat tier status. Earn 400 points or spend $350 to reach and/or maintain Inner Circle tier status <h3 id="isPasted">Tier Awards</h3>You will receive your tier award email 7-10 days after moving into the next tier (Group Chat, Inner Circle). You can redeem your award by entering the unique discount code (provided in the email you received regarding your new tier status) at checkout on your next order of over $1.&#xA0; <h3 id="point-expiration">Point Expiration</h3>Rewards points will expire after 1 year if no additional purchases are made under your Harper Wilde account.

Tier Status is determined by points earned and purchases made on a rolling 12 month basis, starting when that tier is reached. Therefore, points earned within that year will dictate your tier status. Example:  Earn 200 points or spend $150 to reach a

Tier Status and Point Expiration

Rewards & Referral Program

What do I do if the product I want is out of stock?

Will you offer new sizes, colors or products soon?

What is the policy for purchasing your limited-edition products?

Products

What is your return policy?

How do I return or exchange my order?

How do I exchange my bra for a different style or color?

Can I ship multiple return requests together in one package?

How do I return or exchange an item from a bundle?

How long does it take to process a return?

Can I include items for recycling with my return?

I have a military address, how do I return/exchange?

Returns & Exchanges

How do I measure myself to find my bra size?

How do I determine my underwire bra size?

How do I determine my underwear size?

How do I know if my bra is fitting correctly?

Sizing & Fit Tips

I forgot my password. Can you help me recover it?

I can't log into my account

My Account

Can I make changes to my order?

Are discount codes stackable?

Which methods of payment are accepted?

How can I earn store credit by paying with Catch?

What is the option to pay in installments on Shop Pay?

Ordering

Shipping rates and delivery times

Expedited shipping options

International shipping

Shipping

How do I redeem my reward points?

I have points, but can't log into my account.

Do you have a refer a friend program?

My referral discount code is not working

I have not received rewards points for sending in items for recycling

Are points adjusted for canceled or returned orders?

Points from other platforms/games (Diamonds/Rubies/Game points)

How do I recycle my bras and/or underwear?

Recycling Initiative

Can I add a gift receipt to my order?

How do I buy a gift card?

Gift Cards & Gift Receipts

Are you still shipping orders during Covid-19?

What is your return policy during Covid-19?

What precautionary measures are being taken during Covid-19?

COVID-19

Tier Status

Tier Awards

Point Expiration

Tier Status and Point ExpirationUpdated 9 months ago

Tier Status

Tier Awards

Point Expiration